We will be performing a reboot of the node tonight to add more storage, expected downtime will be minimal.
We are aware of an issue with these nodes are actively investigating. While we do not have an ETA at this time, rest assured that our System Administrators have been proactively notified and they are working to resolve the issue just as soon as is possible. We appreciate your patience and apologize for the inconvenience.UPDATE 10/9/18 9:18AM EDT: ... Read More »
We are aware of an issue with the VPS node hd-skuk2-g1sl at this time. Our System Administrators were proactively notified and are actively investigating the incident at this time. While there is no ETA at present, we hope to have the issue resolved soon.Thanks for your patience!UPDATE 9/27/18 10:45AM ET: The issue is resolved and servers are ... Read More »
On Aug 30th, starting at 12:30 am EST, our datacenter technicians will be performing scheduled maintenace on hypervisor skuk2. We expect downtime to last approximately 30 minutes.They will be reconfiguring BIOS settings in the server to ensure that the node runs at top performance.We will do everything within our reach to minimize the impact.We ... Read More »
All services have been restored at this time. In the event you are still experiencing an issue please contact our helpdesk via your client area at your earliest convenience. We will provide a full incident report from our datacenter as soon as one is made available.Thank you all very much for your patience and understanding! Update: 1455 US ... Read More »
We've encountered a filesystem problem on hypervisor 0094guest2, our engineers are working on restoring functionality of the filesystem and we expect this to take up to an hour.
Sincere apologies for the inconvenience. We will provide updates as progress is made.
Update: This has been completed and VPS are starting.
Our staff will be conducting scheduled maintenance on our Client Area systems starting at midnight, US Eastern Standard Time on March 1st. This window should be less than an hour and you can still reach our support team via email ([email protected]) if you require assistance.
Thank you for your patience!
One of our upstream providers has notified us of an upcoming maintenance window to take place in our UK location, starting at 11 pm GMT on Friday Feb 2nd. The window will last until 7 am GMT of the following day. The reason for this maintenance window is the replacement of Power Distribution Units (PDUs). We only expect three of our nodes to ... Read More »
In order to assist our customers in the best way possible we've upgraded our support system. We are currently aware of customers experiencing issues viewing support ticket history after a software upgrade. Our developers are working on this and will have it fixed as soon as possible. If you require assistance in the meantime please either reply ... Read More »