Drive replacement on Dec 22nd

On Tuesday Dec 22nd, at 6 am EST, we will be performing a drive in one of our hypervisors. Downtime of about 20 minutes might be experienced by some users.

21st Dec 2020
Drive replacement on Saturday Nov 28th

On Saturday Nov 28th, at 11 am EST, we will be performing a drive replacement in our KVM node dfw13893. Expected downtime is about 30 minutes.

Apologies for the inconvenience.

27th Nov 2020
Node outage - Dallas location

On Saturday the 21st of November, we performed scheduled network maintenance: we transitioned to a new network cluster that is better prepared to handle larger amounts of traffic, and will allow us to provide a more resilient and stable service. Unfortunately, during our maintenance window, we encountered a serious complication with our networked ... Read More »

25th Nov 2020
Networking maintenance on Nov 21st - Dallas location

Update For further updates, please see   Update - 2300 CST Unfortunately the one node still offline is going to need on-site work to restore service, current estimate for this is sometime very late tonight (early tomorrow morning) for the required ... Read More »

18th Nov 2020
Control panel update on Aug 3rd

On August 3rd, starting at 7 pm, we'll be conducting an upgrade of our Solus control panel.

Access to some VPS might be limited during the maintenance window.

Apologies for any inconvenience.

29th Jul 2020
Crypto Currency Payment Maintenance - 1/26/20 1600 EST

Our crypto currency payment processor will be conducting scheduled maintenance on January 26, 2020 starting at 1600 US Eastern Standard Time, lasting up to 4 hours.

If you experience difficulty making a payment during this time frame, please try again once the maintenance window has been completed.

Thanks for your understanding!

24th Jan 2020
[Completed] Dallas Network Maintenance (8PM EST - January 21, 2020)

Network engineers will be performing maintenance on the core network infrastructure in our Dallas, Texas facility on January 21, 2020, at 8 PM EST. The maintenance window is scheduled to open at 8 PM EST and close at 10 PM EST. During the maintenance window services may become unavailable for short periods of time while the network ... Read More »

21st Jan 2020
[In Progress] New Help Desk Deployment (12 PM EST - January 22, 2020)

Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system. The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk. The initial feature set of our new ... Read More »

20th Jan 2020
Hardware incident in UK hypervisor on November 7th

In the morning hours of November 7th, one of the hypervisors in our UK location experienced a massive and unpredictable hardware failure. Upon rebooting the machine, we detected a considerable amount of I/O errors. This indicated that the hardware event had severely affected the RAID arrays in the server.  While it is still early stages to ... Read More »

7th Nov 2019
Maintenance in UK server on Oct 21st during nighttime

On Oct 21st, starting at 8 pm London time, our technicians will be performing scheduled maintenance in one of our UK nodes. We expect a short downtime window to result from this. Apologies for any inconvenience.

21st Oct 2019