Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system.
The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk.
The initial feature set of our new help desk will be limited, however, in the coming weeks, we will be introducing additional features, including new features that weren't previously available.
At the present time, new support tickets may be only be opened via your client area by choosing the "Open Ticket" option.
While we operate under the limited feature set all correspondence will occur via email once a ticket has been opened.
An automated email will be dispatched each time a staff member responds to your ticket allowing you to easily update your ticket by responding to the automated email (Just like before!).
In the event you are failing to receive the email notifications, please reach out us to directly via LiveChat or Phone.
The viewing and management of support tickets via your client area is our top priority and we will introduce the feature as quickly as possible.
Thank you for your patience and understanding as we make the transition.
Monday, January 20, 2020