We want you as a satisfied customer.
This is our commitment to every tmzVPS customer – customer satisfaction.
We do more, staff more, and commit more than other hosting companies.
We guarantee customer satisfaction with high quality VPS services, high performing network, great stability, and 99.9% network uptime.
Things happen; perhaps you did not need a VPS but bought prematurely, or perhaps an unfortunate event occurred with your service. As needed, you can request a refund for services. We offer a generous 30 Day 100% Money Back Guarantee that is free just for asking.
The following services are covered under the 30 day 100% money back guarantee:
For example, if you signup for VM-4G (managed OpenVZ VPS) on a monthly billing cycle and decide to cancel within the first 30 days you would get a full refund of 43 USD - that is 100% of the amount that you paid during the order.
Please note that the money back guarantee is not applicable to dedicated servers, SSL certificates, domain registrations or renewals, addons, setup fees, admin fees, or any software licence fees. Even if you cancel your service with tmzVPS you can continue to use the domain and SSL certificate on your new server with any other provider.
The money back guarantee is applicable to new (first-time) customers only, i.e. customers who have not used any of tmzVPS services before. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, or if you have opened a second account with us you will not be eligible for a refund. This policy is in place to prevent abuse of our money back guarantee, however if you had a service more than six months ago and wish to come back then we might be able to make an exception for you. Please contact sales to know more on this offer.
If you have a question on this or anything please do not hesitate to contact sales.