We keep all servers and core devices actively monitored 24/7. We are made aware of impacts causing service degradation usually before our customers realize such. We do not however monitor every VPS and services running within a VPS (for example, MySQL or Apache).
When you purchase the proactive monitoring add-on we would proactively monitor your VPS and the services running within and proactively resolve issues. Please make sure that you keep the root password updated in our records so that we can login to fix an issue without contacting you.
We monitor the following services under proactive monitoring:
– Apache Web Server (http)
– MySQL Server
– FTP Server
– Mail Servers
For example, if the MySQL service of your VPS is down we would get a notification and fix it as soon as possible.