We offer 24/7 technical support to all managed and unmanaged VPS and dedicated server cusomers. To achieve our high level of customer support we operate a support team that spans the globe and timezones. Our support team is passionate about hosting and loves to help customers. We believe that customer satisfaction is a big part of any business relationship and hence we are ready to help, 24/7.
No one likes waiting. We try to maintain an average support ticket response time of no more than 30 minutes. Less wait equals to happier customers.
We put so much emphasis on the quality of support that we have a separate department for quality management. A senior staff member from the quality control team checks everyday tickets in random to ensure that our customers receive nothing less than a great service.